I placed my order on the 26th of October. The webpage said that it could take up to 10 business days to be shipped. However, I didn't receive the confirmation email stating that my order had been shipped until the 18th of November... Way after the expected 10 working days and it wasn't even peak season! It was October!In that same email it said that I might have to wait up until 4 weeks for my parcel to get to Spain (which is way too long considering the whole process was within the EU, but ok). Well, despide all that, I wouldn't be writing this if it wasn't because today (29th of December and more than two months after I paid for my order) my parcel hasn't arrived yet and, at this point, I've lost all hope that it ever will. Obviously, I've also written to customer service several times more than 8 working days ago with no answer. This has been by far the worst shopping experience I've ever had. I never expected such an unprofessional behaviour from Kurzgesagt. If they aren't capable of managing an online store, why creating one in the first place? At this point I just hope that I get my money back...
Claim your business profile now and gain access to all features and respond to customer reviews.
We are a Germany based animation studio, production house and design studio. We produce elaborate science videos for our YouTube channel and create high-quality paper products for this shop. We put countless hours into the creation of our products. They are all designed with love and produced with great care. They are more than merch and nothing short of a passion project for us. Everything we do is meant to spark your curiosity for science, nature, human beings and life itself.See more
