I have placed my order on December 4th and needed my order by Christmas December 25th. Did not get tracking number within 10 days. I have reached out to Customer service, they respond in 3 days saying that it is taking more time to be shipped that usual, I politely asked them send the order asap that I can get it by Christmas, but they said that I need to pay ADDITIONAL $27 SHIPPING FEE!!! I responded that I will not pay additional fee because of their mistake. They responded: "then you just not going to get your order by Christmas". I was shocked by such a horrible customer service. But it was important gift for my friend so I agreed to pay extra to get my order faster. As soon as I said that I'm ready to pay extra $27 they responded immediately and charged additional fee. It is been 3 days since then they did not respond, nor send tracking number. I'm surprised how this great YouTube channel has such a horrible Merch team.
Claim your business profile now and gain access to all features and respond to customer reviews.
We are a Germany based animation studio, production house and design studio. We produce elaborate science videos for our YouTube channel and create high-quality paper products for this shop. We put countless hours into the creation of our products. They are all designed with love and produced with great care. They are more than merch and nothing short of a passion project for us. Everything we do is meant to spark your curiosity for science, nature, human beings and life itself.See more
