Review Time
Fuzzl are terrible company, my mum at 86 with Alzheimer’s bought a box of yaks that never got delivered. Fuzzl sent pictures of a front door that was not mine . They basically said they have been delivered so nothing we can do . DONT ORDER RFROM THIS COMPANY
Great customer experience, plenty of choice and quality is superb - my Ruby loves them all (except the Mackerel - she is fussy though…)
Great that you can chop and change your monthly order based on your cats culinary preferences at the time.
Great customer experience, plenty of choice and quality is superb - my Ruby loves them all (except the Mackerel - she is fussy though…)Great that you can chop and change your monthly order based on your cats culinary preferences at the time.
My cat is absolutely obsessed! She use to graze all day long but since making the switch she scoffs her food down instantly and never lets us forget when dinner time is. Since starting fuzzball she has gained weight and is such a healthy looking cat now. The subscription process makes it so easy to keep stocked up a the more orders you make the more benefits you get! From free toys to 5% off each order!
Not impressed, no order has been sent nor any type of reply to my email asking if they are sending my trial... had to skip the first subscription because Fuzzball have not sent the trial for my cats to try... as a cat breeder how can I commit to £900 per month subscription when Fuzzball do not send the trial tins...Also.. when it states that your order will arrive in 1-3 business days once trial order placed and you receive no acknowledgement of despatch for now over 3 days or a reply to a chaser email and with your subscription renewal date in a few days, how can any cat owner be expected to ween their cats onto a new food and see if if they find it palatable too! The stress this causes ... especially with such a high value monthly cost, your subscription date and trial received dates are too close together especially if Fuzzball are not going to fulfil their legal obligation to send the I have paid for. Still no response from customer service... right now they have my money but have not fulfilled my order...
Edited 12/01/26To update on my below reviewFuzzball came back to me and gave me access to my account online through a link. However I am still unable to sign into my account independently as the email with code doesn’t arrive until after it has expired(beyond 4 mins). (Nb hasn’t been going in spam but is just very slow) Although Fuzzball said they could make changes for me anytime if I messaged them it has put me off having a subscription. My kittens did love the food though. I have ordered a trial of fuzzball today and have repeatedly tried to log into my account. The code sent to me each time doesn’t arrive for some time and then doesn’t work. I want to ensure my subscription isn’t starting for a few weeks to allow my cats to try the food first, as I have no confirmation of when the trial boxes will be sent . I am worried I’ve been scammed now and the website doesn’t work and I will not be able to adjust or cancel a subscription I do not want.
I had the trial to start with and they loved the dry food but were a bit picky over the meat flavours, the fish no problem so on my first full order I just had fish but since then I have tried them on the chicken and they decided it was ok ! Now we are trying beef again. Very good quality and very easy to adjust the order to suit my fussy felines especially my older cat who has days of extra fussiness! Definitely worth getting the human slaves to buy fickle felines a trial .
A bit disastrous to be honest, my cat usually loves fishy and seafood things, but the mackrel and shrimp/squid flavours gave her the runs 😅 there was a fair bit of vomit as well. I've switched back to a competitor but I think she is a bit traumatized because she's now refusing to eat shrimp.To be clear, she has eaten fishy and seafood products many times before.She was seen by the vet, who concluded it was the food and to stop feeding her the product immediately. Also, Fuzzball appealed to trustpilot to have my original negative review removed. I would absolutely not trust this business in future
After reading all the other reviews I decided to give Fuzzball a try. Our cat is a notoriously fussy eater, especially of wet food; he will only lick the gravy and leave the meat. I was hoping, after reading the Fuzzball reviews that it would be different, sadly not, the meat was left! The dry food he would eat, but only when mixed with his usual brand. He won't go any where near the chicken treats, which are freeze dried and do look a bit weird. On the positive side my order was delivered promptly and the packaging is delightful. Worth a try but sadly the cat says "no" so I will be cancelling the subscription.
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