Firstly, Hobby Lobby is a thieving company with the worst customer service ever, and I deeply regret ever purchasing from this store. I placed an order for 20 items, and 10 items came damaged. 5 items were completely shattered. 4 items were missing cork tops. 1 item was chipped at the mouth. Hobby Lobby is refusing to refund the 5 shattered items because I don’t have a picture to prove the damage. When glass is broken, it is a natural extinct to immediately throw it in the trash can because it is a huge danger and liability. With 10 items damaged, Hobby Lobby should be doing everything in their power to ensure I receive a full refund. It is absolutely ridiculous to hold myself, the customer responsible for such a mistake. I will never, ever shop at Hobby Lobby again, but in the meantime I need a full refund for all 10 damaged items. I also want to complain about the lack of respect, competency, and decency from both your store and call center employees. Jessica, who works at the store call center is the rudest associate I have ever encountered. Additionally, every single employee refused to escalate the situation to a store or call center manager after many requests. I fully believe Hobby Lobby has stolen my money, and is doing everything in their power to ensure I don’t receive my refund based on their mistake. Please help, as I have emailed and talked to many (including the damage department) with no resolve.
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Crafts, Etc! Craft Supplies - Over 30 years in the arts & crafts industry. We specialize in craft supplies, jewelry making, scrapbooking and much more. In association with Hobby Lobby Creative Centers
