Who remeasures after an employee makes a cut?!I was really excited for my first visit to Hobby Lobby. I purchased a few things, including some fabric. It was a great deal on upholstery fabric I was going to use in our camper reno. When I got out to the car I noticed I was charged for 11 plastic bags, I used one. Simple error. I went in, waiting online again, got a refund. After some thought we decided to go another route and would not need the fabric. We looked at the return policy and were happy to see it was able to be returned. Joke was on us. Apparently when I purchased the fabric the employee did not measure properly. She shorted us 3/8ths. While attempting to return the fabric at a store closer to my home we were told they wouldn’t take it back. He said that I must have cut some off. After letting them know we would be calling corporate, the manager offered to return only the measured amount. Corporate stood by that policy. If I wanted a tiny amount of it I would have just purchased that amount. I would not have purchased two yards. I took the lesser return, but feel cheated. Not only did the original associate make a mistake, but the company treated me as if I was in the wrong. Normally I would return to the store of purchase, but it was quite far away. The manager taking the return was angry because he would have to “eat the cost”. As a customer, that is not my issue, nor should we have been treated this way. All over a few dollars you have lost a customer. Likely a few more after I have shared my experience in your store. I have learned now that I have to measure something myself before purchasing.
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Crafts, Etc! Craft Supplies - Over 30 years in the arts & crafts industry. We specialize in craft supplies, jewelry making, scrapbooking and much more. In association with Hobby Lobby Creative Centers
