I wanted to express my disappointment with Hobby Lobby’s online experience. I will NEVER shop at Hobby Lobby ever again, and I will tell as many people about the poor customer service I received.I shopped on their website for fabric. I found some that I liked, and since shipping was a flat rate, I added 2 small elastic bundles for $1.99. After my card was charged, and after they had shipped the elastic, I got an email that said I won’t be receiving my fabric, I won’t have any other option for this purchase, but HEY, we didn’t charge you for the fabric. BUT I did have to pay full price for shipping that elastic that I could have picked up in the store. (It probably cost them $1 for shipping this little thing of elastic). I was never given the option of declining the rest of my purchase. They needed the sale that bad, apparently.So I called customer service. I left a message the first time around after being on hold for 15 minutes. Of course, nobody ever called me back. Later in the afternoon I called, and was told no credit, coupon or refund for me! I asked to speak to a supervisor, and was given a voicemail. Guess what – I’m STILL WAITING for supervisor Tonya to call me back. I will be shocked if she does.So, it may seem like a little thing to Hobby Lobby, but due to the lack of service and care (they could have created a life-long customer), I will get more than $7 worth out of telling everyone I know why I would never shop at Hobby Lobby again.
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Crafts, Etc! Craft Supplies - Over 30 years in the arts & crafts industry. We specialize in craft supplies, jewelry making, scrapbooking and much more. In association with Hobby Lobby Creative Centers
