Hobby Lobby Frame Shop - no longer a happy customer.I have used Hobby Lobby’s frame shop for years. I typically frame acrylics on canvas using their custom framing, matting and museum glass. I have literally spent thousands in frames. Recently the experience has been less than positive. They apparently have gone through a change in ownership in the frame shop. My first experience under new management was to tell me I shouldn’t put glass over my acrylic paintings. I disagreed. They did as I asked (but with attitude) and did a beautiful job. Today I went to have a piece custom framed and was told they can no longer mat canvas paintings. I asked why and received a bit snippy “that’s just what management has decided”. What ever happened to the customer is always right? Especially when they aren’t arguing price! Guess I’ll find a new frame shop. Too bad. I would spend a lot of money in the store in addition to getting art framed. Guess I’ll spend it elsewhere now.
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Crafts, Etc! Craft Supplies - Over 30 years in the arts & crafts industry. We specialize in craft supplies, jewelry making, scrapbooking and much more. In association with Hobby Lobby Creative Centers
