Illy North America is the absolute worst coffee company to do business with. Their customer service department are impossible to get a hold of and resolve an issue. Their pricing structure on their Iperespresso capsules are from prehistoric times. They sell their Iperespresso machines at low margins so they can gouge you on the capsules for years to come. They are constantly out of stock on the capsules and you have limited choice as to what you can buy. They sell them for $20.99 for 21 capsules and there are multiple resellers at $16 to $17. Stay away from Illy if you're looking to buy a pod coffee maker.
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