shop.illy.com

1.6
1.6 Based on 40 reviews

...

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Do not order from this company!

Do not order from this company! I ordered Illy expresso cups and saucers weeks and weeks before Christmas which is in 2 days. They were advertised as holding 3 Oz. After I received them they actually only hold 2 oz. The cups were not even wrapped for protection! They arrived with 2 broken saucers and one broken cup. I wanted to return the whole order. After 4 calls to customer service and a week and a half of waiting for a return call that never happened, I have NO solution. The customer service agent I spoke to each time was ANDRY. The fourth call he disconnected me so he wouldn't have to talk to me at closing time! I am not only out a Christmas gift but also approx. $60.00. Do not order from this company unless you want to throw away your money and time.

1
Date of experience: Dec 23, 2025

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