Absolutely appalling customer services. Had one of their coffee machines for just over a year and had all sorts of issues with it. Only now they took it for repair after multiple reports of issues. When I called up to see when I should the expect the machine back couldn’t get a straight forward answer from anybody. Even more comical they told me the engineer who is supposed to fix the machine is away on holiday until 7th August so nothing will happen until then. I have never encountered a more appalling and careless customer service in my entire life.
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