I try and order directly from companies vs through Amazon as often as possible to help businesses directly and cut out the middle man. Usually it’s worth the extra effort. I placed an order with illy this month for the first time using their subscription service for a discount. I ordered 4 of their ground espresso cans and it came with 2 free espresso cups and saucers. The cups and saucers arrived immediately. They’re adorable. I waited another week for the espresso and by then I’d run out of it so I was growing annoyed. I checked the tracking and it claimed it was all delivered the same day as the cups and saucers. 2 individual tracking #s show the same proof of delivery photo - the box with just the cups and saucers. I email them and receive a message that their MAILBOX IS FULL. I try a different email and get the same response. I call their ONLY customer service # and it says they’re “unavailable” and that’s it. This was a $50 order. I go to remove the future subscription renewal and I see zero ways to do this. So now, I have to work with my credit card to dispute the charge AND likely get a brand new credit card which is linked to endless other things - days of work to fix. Shame on this company. You know it’s bad when this many people go out of their way to warn others. I’m honestly speechless at the mailbox being full and their customer service going to a voicemail. During their listed business hours no less. I tried the number a dozen times before posting this. Absolutely outrageous way to do business.
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