On the advice of my friends who had already received RMA treatment from Kingston based on verification of the validity of the warranty, which can be checked using the product serial number indicating the date of manufacture, I hopefully contacted Kingston's EMEA customer care division (located in the UK), and that's where the problems began, based on information provided to me by several customer care agents who expressly confirmed, “Don't worry if you received the product as a gift and can't find the proof of purchase; we will honor the product warranty based on the product's date of manufacture.” Everything was fine until the head of the RMA management division dug his heels in and demanded proof of purchase, otherwise the RMA would not go ahead! Congratulations on the total lack of transparency and the controversial treatment I received. Until yesterday, Kingston offered an RMA option based on courtesy after verifying the authenticity of the product with a request for front and back photos, and suddenly it can no longer recognize the warranty even though the product serial number is valid. I had similar problems with Western Digital and Seagate, but all they did was check the product serial number and they replaced the defective units without asking for proof of purchase. That's courtesy.I'm done with Kingston for good and I don't recommend them.EDITThis is what is written in Kingston Website under Kingston Limited Warranty Statement:In Europe, the Middle East and Africa, if you are unable to obtain warranty service from your original point of purchase or the authorised Kingston dealer or distributor from whom you purchased the product, you may obtain warranty service directly from the Kingston service centre after first obtaining a Return Material Authorisation (“RMA”) number from Kingston. They should help in the case you have no possibility to go to the original seller!!!What a Lie!
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Kingston Technology Company - Kingston is the world's leading supplier of memory upgrades for servers, workstations, printers, laptops, notebooks, pda, mp3 players and more. We support Apple, Compaq, Dell, HP, Hewlett-Packard, IBM, Sony, Toshiba, Zenith systems.
