Myself and my partner ordered a V90 SD card which we needed in short notice due to a client wanting brand new cards used in camera equipment which only had one SD card slot - we had not expected to be using these cameras for B-roll. This is a reasonable request to reduce risk of data loss.We ordered directly from Kingston early on the 10th, despite 'next day delivery' the cards didn't arrive until late on the 13th.The parcel had tape stating that the security seal should not be broken. It was suspiciously broken and then concealed under the postage label discretely. This enabled the card to be easily removed and the parcel 'resealed'. We immediately contacted Kingston with our concerns of it being a dummy card, malware and potential data security issues. We even stressed that we were concerned that the parcel was targetted due to my partners name being on the postage label. Kingston were slow to respond, lacked consideration of our situation and our time constraints. Kingston were corporate and less than helpful, offering a slow refund process, a return and an investigation with the courier - all of which does not aid ourselves or our client. We ordered directly from them to avoid issues exactly like this from other retailers. I would strongly suggest customers to avoid ordering from Kingston if you have concerns over data security and expedience. Our experience has been costly, stressful and fully regrettable. Kingston's service and support are not adequate for this industry.
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Kingston Technology Company - Kingston is the world's leading supplier of memory upgrades for servers, workstations, printers, laptops, notebooks, pda, mp3 players and more. We support Apple, Compaq, Dell, HP, Hewlett-Packard, IBM, Sony, Toshiba, Zenith systems.
