I’ve had a horrific experience with Kingston. Less than a year after purchase, my 2TB external SSD completely failed.As a video journalist, this wasn’t just an inconvenience—it put my work at serious risk. I contacted the local retailer, VALI Computers in Bulgaria, but after several messages, they stopped replying altogether.I then reached out to Kingston’s European HQ in the UK. After long phone calls, they promised to recover my data free of charge. This promise gave me hope. But that hope quickly vanished. After weeks with no updates, Kingston suddenly changed their mind, claiming I had already received a refund from VALI—a complete lie.What’s worse, Kingston never contacted me to confirm this, and I was never given the chance to correct the misinformation. They simply used this false claim as an excuse to abandon their responsibility.Now I am left with lost data, broken trust, and no support. I’ve read many similar complaints from others—clearly, Kingston has an issue with their external SSDs, particularly with the USB bridge components, which often fail. The common symptom? The drive becomes invisible to the computer.I am left with no choice but to pursue legal action and contact the European Consumer Centre (ECC) to resolve this injustice.My advice: DO NOT buy a Kingston external SSD. Their products are unreliable, and their support—especially when you need them most—is deeply disappointing.
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Kingston Technology Company - Kingston is the world's leading supplier of memory upgrades for servers, workstations, printers, laptops, notebooks, pda, mp3 players and more. We support Apple, Compaq, Dell, HP, Hewlett-Packard, IBM, Sony, Toshiba, Zenith systems.
