We bought the Panasonic Inverter microwave (NN-SN686S) from Panasonic several months ago based on positive reviews and it worked fairly well until yesterday.Yesterday, in the middle of preparing dinner, the door simply would NOT open, no matter what we did. Mind you: we've had this microwave >6 months (so, YES, we understand that it comes with a factory installed child safety door lock that is required by federal law)That is not the issue I am pointing out: we understood how to disable the lock and open the door (obviously, or how else could we have been using it for the past 6+ months?)What I am talking about is just a complete FAILURE in its door operation, no matter what trouble-shooting techniques was used. My spouse finally had to BREAK OPEN the door (so we could serve our family a complete dinner -- there was food trapped inside it).Forget customer service --- THERE IS NONE. I mean, there's a 1-800 number you can call - but you can't actually get any assistance. NO MORE PANASONIC PRODUCTS FOR US.(This is why I like to wait at least 6-months to write a review on electronics - unless it proves to be garbage right away)
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Panasonic Corporation, formerly known as Matsushita Electric Industrial Co.,