REM-Fit courier contacted me to agree a delivery date and was advised several times that if I was not available when delivery took place I would be charged £30. I took the day of work and on the delivery day they cancelled my delivery. Only way to contact the courier was via WhatsApp. I then receive another WhatsApp message from the courier advising they would deliver 2 weeks later on a certain day. I emailed REM-Fit directly to advise of the situation and the delivery date provided was not suitable, REM-fit apologised for the inconvenience and offered £75 compensation and guaranteed delivery on a day that was suitable for me, they then sent an email to score their customer service. Of course I was happy to get the compensation and guaranteed delivery so I gave theitlr customer service a good score (how foolish was I). Guess what another day of work for the guaranteed deliver and no delivery or compensation. In the meantime the original courier is still sending WhatsApp messages to arrange deliver on the original order. I was provided tracking details for the 2nd courier and on the guaranteed delivery day the courier had just received the goods and there was no way it was going to be delivered. I was then out of the country and 3 days later they decide to deliver, I then had to get a family member rearrange their day to sit in my house waiting for the delivery. I emailed REM-Fit yet again advising of more inconvenience they caused and a week later they have still not responded or provided the promised compensation. When I returned from my week vacation I unpacked my mattress only to discover there are no pillows with my order. This company is an utter shambles, you can't speak to anyone directly. If a genuine company they would have full contact details and I am still receiving WhatsApp messaged from 1st courier so what does that say about this company, they cannot communicate with their couriers or customer. AVOID AT ALL COSTS
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