Deceptive practices and frustration. Summary: They promised 2-8 business days for delivery, but it took a month before the shipper even had it. When the package was lost, they refused to refund me despite my having paid for shipping protection. They may have been a reputable company once, but I'm now calling it a scam. I purchased a set of consoles with the assurance of 2-8 business days shipping, only to find out they were shipping from overseas. Living in the central USA, there’s no way they could deliver within that timeframe without expedited shipping.
I wouldn't mind waiting longer, but I don't appreciate being misled. After waiting 10 business days, I reached out to customer support for updates and was told it was on its way and would arrive in 4 days. After 6 days, I followed up again and was told it was 2 days out. When I contacted the listed shipper, they informed me they hadn’t received the package yet, as the company hadn’t handed it over!
Days passed, and I grew increasingly frustrated with the repeated lies about shipping timelines. My emails reflect my mounting concern as I sought solutions. Ultimately, the shipper received the package but then lost it. Despite paying for shipping protection and reaching out to customer support multiple times, I STILL DO NOT HAVE IT!!! It’s now gone from mid-November to early January, and my only hope is that by sharing my experience, they might finally take responsibility for their poor business practices and refund my money.
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