I placed my order on January 2nd after the holiday rush to avoid delays. The transaction was authorized the same day, and I tried to give the service the benefit of the doubt since it was post-holiday. However, a week went by with no updates on the order page and no confirmation or shipping emails. On day 9, I expressed my disappointment and requested a refund, only to receive an automated response indicating my email hadn’t gone through. After finding the correct support email, I reached out again on January 12th. Instead of an apology or refund, I was sent an email with a tracking number. By January 22nd, I followed up once more to express my frustrations and again requested a refund, but I have not received any confirmation regarding my request. The tracking number only indicates that the delivery status is still processing, with the last update showing that shipment information was received on January 12th. They claim 7-15 days for shipping, but it has been 10 days since the shipping company received the information. I find it odd that I received advertisements from another service selling the same product, and when I checked, my order number and tracking worked there too. This leaves me confused about whether to refer to them as one company or another. It's incredibly unprofessional to have such inconsistencies and unclear communication.
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