I ordered a sofa nearly 5 months ago. Delay 1: Out of stock in the chosen color. Delay 2: We have it, but delivery to my area (Dundee) won't be for another 6 weeks. Delay 3: More than 6 weeks have passed, sorry. Delay 4: The sofa arrives but isn’t 'flat packed' as stated, making it impossible to fit through my doorway. It’s a corner couch in two parts, which they couldn’t fit in my narrow hallway, so they took it back. Delay 5: I ordered a different sofa confirmed as flat packed. Delivery date confirmed. The night before, I was told they couldn’t deliver that day. Delay 6: I received a text stating, "There is a problem with today’s delivery; our office will call you tomorrow." I was informed via WhatsApp that a £50 refund was processed, but another staff member texted me saying there’s no refund because they need to do a bank transfer or partial cash refund. I was also told no gestures would be offered for the issues I faced, and when I requested to escalate the matter, I received no response. I asked for manager details, but again, no response. I have emails, texts, and WhatsApp messages ready to share when they respond to this review with excuses, as I’ve seen in other 1-star reviews.
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At Heavenly Sleep, our customers are our priority. We are entirely dedicated to ensuring that you are pleased with our products and our service.
Our objective is to introduce to you a variety of luxurious designs at affordable prices.
All our products are handmade by our expert craftsmen using premium fabrics and materials to ensure the highest of quality.
We take great time and care to innovate stunning designs so that our products not only stand out in the market, but also make a powerful statement in your home.See more
