I would give No Stars after the experience I have with Shopify.As a beginner, I paid for a domain and a plan. The next day, I logged in and saw two stores—one free, one paid. Support said it was normal. I carried on with the paid store and realized I needed email hosting, which Shopify doesn’t provide. So I paid separately for Google Workspace.That’s when everything fell apart.Shopify refused to let me link my email because my domain was “connected to another store”—even though I only had one. They told me to buy a new domain or switch to beautydelightsbyafc.myshopify.com. I refused. I paid for beautydelightsbyafc.com and showed proof—PayPal receipts, Whois records, DNS screenshots. I went back and forth with chat support for days.Eventually, they gave me partial DNS access, but the TXT record was wrong. I updated it. Still no release. Then they asked for more proof. I gave it. Still was denied. Now I’m blocked entirely—the only option is to pay again for the domain I already own. I understand people will praise shopify and I’m happy for you.. Unfortunately I did not have a good experience with shopify.Today, I discovered that GoDaddy is listing my domain for sale, and I’m not the one selling it. Shopify either failed to register it properly or released it without authorization. I’ve received no refund for the domain, plan, or email.This is a breach of service and a warning to other founders.I’ve filed formal complaints with ICANN, Tucows, and the UK Consumer Ombudsman. I’m publishing this publicly to protect others. If you’re considering Shopify, be cautious. Their support is AI-driven, unaccountable, and unable to resolve serious issues. I now have branded cards and labels ready to go—but no domain, no store, and no way to cancel my subscription.
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