I attempted to purchase a microchip cat feeder via a company called 'Yurnexa' after seeing that it was cheaper than anywhere else. A week had passed and I still hadn't received confirmation the order had even been shipped so I tried emailing and phone calling the company to which both methods of contact were invalid. When I informed Shopify of this possible scam of a company, they advised me I need to wait 30 days before they were even interested in listening. I have had to involve my bank in the end who are now investigating the issue as a scam and will hopefully rectify the problem for me. I feel Shopify should be more careful with the companies they are letting use their platform and have a better customer support service also when it comes to refunds.
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