I ordered from BennetandMason.co.uk, thinking it was a reputable UK fashion company. The site looks legitimate – with a London address, prices in GBP, and all the language of a British brand. But it's actually a Chinese dropshipping site using Shopify’s platform to mislead UK consumers.I ordered men's boots (sold as “genuine leather”) and a watch. The boots were cheap plastic, not leather at all, and the watch didn’t even work. I tried to cancel the order before dispatch, which under UK law I’m entitled to do — they ignored me and sent it anyway.After complaining, they offered me a 20% refund, or told me I’d have to return the items to China at my own expense for any chance of a full refund. The return cost would be more than the items! This is a deliberate tactic to avoid refunding customers.This kind of behaviour violates UK consumer law, including:The Consumer Contracts Regulations 2013 (right to cancel within 14 days)The Consumer Rights Act 2015 (goods must be as described and fit for purpose)⚖️ Shopify’s ResponsibilityShopify may not be the seller, but it provides the platform and payment system (Shopify Payments, via Stripe) that enables this. Under Shopify’s own Terms of Service, merchants are required to comply with all relevant consumer laws in the markets they sell to — including the UK.This seller is in clear violation of both UK law and Shopify’s terms, and Shopify should investigate and remove them from the platform. There’s no point claiming to protect buyers while enabling this kind of misleading conduct.💡 If this happens to you – act fast:Even if you used a debit card, you can request a chargeback from your bank:“I purchased from a website claiming to be UK-based. The goods were misrepresented and faulty. My cancellation was ignored, and the seller refused a refund unless I returned items to China at my cost. I want to raise a chargeback under Visa/Mastercard rules.”Banks usually accept chargebacks up to 120 days after purchase or expected delivery.
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