Shopify have the worst customer service possible. They have no reason to resolve any query as they are know you are reliant on them for your business. You can only contact by email using their horrible to use support system. The staff are annoyingly polite but specialise in providing zero support to any of your queries.Their new Shopify tax system is borderline fraudulent. They opt you in to something you don't need. When you ask for more information they advise you, you are not liable for the tax. They then charged the tax anyway. When you try to complain they simply say Shopify doesn't refund taxes.If you haven't got a Shopify store I would avoid using them and use another platform that provides actual customer service.
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