I was sent an unsolicted but personalized mailshot extolling the wonders of this company's services. Having various questions, I attempted (and failed) to make contact. With great difficulty, I finally found an email address, only to receive an automated reply a couple of days later that their support email 'no longer accepts incoming messages. This includes when you reply to a support ticket after it has been closed,' Apparently the only means of contact is now via their (AI) help centre - available only to active customers. Yesterday I learned in the press how their CEO will no longer make hires for a human when an AI can do the job. Welcome to the future.
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