I used Shopify to purchase items from a supplier called Rebecca Rhoades. I needed to return two items totalling over £400. over 6weeks later I received an email from RR saying they could not pay me my refund. She offered me an exchange of items insead. Despite numerous emails she has not replied. Due to the period of time that has lapsed I am unable to log a complaint or request a refund for unreceived goods through Shopify . Rebecca Rhoades is still advertising online and Shopify are still affiliated with her despite RR saying she is now in receivership. I am so disappointed with both services I feel as though Ive been scammed off by RR who took and kept my money and Shopify have provided me with absolutely no customer service or protection. Do NOT be conned into using RR or Shopify you have no customer protection
Claim your business profile now and gain access to all features and respond to customer reviews.
