Shopify have been allowing a non responsive third party app to control my billing. Even though I changed onto the free plan of SEO Ant but yet they proceeded to try and charge me. I am not paying for it but SEO Ant is non responsive to my contact form emails I have submitted 3 times. This has been going on for a few months and Shopify has allowed SEO ANT to mess with my business and website. SHOPIFY are held accountable because they should have stepped in instead of telling me the same rubbish like robots. Th team obviously needs more training and need to be more helpful and the staff have proved the do not read the note/history about the issue when you have to explain over and over again.
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