Absolute vermin. You are forced to install an app to try and track package, yet once installed ( and it asks for a CREEPY level of access to private emails etc) it no longer finds the order, so no tracking. Seems to be just a ruse to steal data, there's no customer service so the order just disappears into the void. Avoid at all costs this total rubbish!! if you have been conned into installing the app I'd make sure to uninstall it quickly and then change all your passwords as Shopify have now taken all your account data
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