So I had high hopes for shopify but alas it has not really delivered so far. The design aspects of it like creating new pages and menus are so complex and convoluted it takes ages to figure out and get them set up. It’s not an intuitive set up at all despite what they say and is unnecessarily complex and illogical, even our I.T. Geeks couldn’t figure it out. So they recommend using a random shopify expert who charges hundreds. The video tutorials are not consistent with the setup and often mention selections or options to choose which don’t exist! It takes hours to do things which take minutes with WIX. They recommend you set up two step identification for security which I did. It then randomly asks you for a code when you login in but the code never arrives to your designated phone number despite waiting hours. So you request it again and then it locks you out. So after a long winded search you find the help section, speak to an agent and ask for help. They can’t help at all and have to ‘escalate an urgent ticket’ with accounts. This should take a max of 48 hours but usually less he says and you will get an email. Two and a half days later I’m still locked out and waiting for an email and confirmation of a re set. So I contact help again and don’t worry he says I will escalate this for you but it may take 48 hours or more. In the meantime I’m locked out of the website, can’t add my Christmas products on, can’t review orders… can’t do anything. So I would advise small businesses to steer clear of shopify. Once they get this sorted I’m leaving them and going back to WIX. I can not in all conscience recommend shopify to anyone. Sorry I think it’s complicated rubbish.#potterscrouchcandles.co.uk
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