If I could give no stars I would.We have paid around $400 so far in website theme designs and other services and have the store up and running. We are generating sales, however shopify is withholding this money because they cannot verify our business, even though it is visible on UK companies house with number. We have all the documentation and ID which has been submitted several times. They says there is a merchant services team who need to deal with it, however I am not allowed to contact them myself, it must be via Shopify support, and even then its only via email. I have been told there is no ETA, no timeline, nothing. I told them they were now affecting our businesses ability to fulfill sales as we cannot purchase more stock until our funds have been released, and their answer was 'sorry'. So we now face the issue of having to close our Shopify store and move to a completely new service and repeat the last 3 months work and lose the stock and money from existing sales. I should also note, most of the orders have already been delivered and yet we still cannot get our money. AVOID AVOID AVOID.
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