Avoid purchasing anything via Shopify. It offers a platform for scam companies and in my naivety, I bought a fake product from a bogus company Smoothtone UK claiming to be London-based when in fact it ships dodgy products from China. I assumed Shopify was similar to Amazon/Ebay offering consumer protection. But it does not have purchasers at heart and takes revenue from any source. You cannot contact Shopify to make a complaint or report fraud advertisers. It’s not interested in any feedback and sadly seems content in the knowledge that consumers are being ripped off through its site.
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