We ve been using Shopify for several years now and they appear to have taken on too much business over the pandemic and cannot even service their existing customers.Inaccurate Reporting Data - we recently noticed the sales and report figures did not bear any resemblance to actual sales. Its not the first time this has happened. You have to take the sales data with a pinch of salt and do not rely on it for tax or making any other business decisions. They provide no ETAs to fix anything as you can see from the feedback forums. In some cases people have been waiting years for basic ecommerce fundamentals to be added in such as product dimensions. For an ecommerce system not to have this data despite years and years of thousands of people requesting it shows how bad Shopify has become. In one case they refused to even add a country they missed off. It was several years before they recognised Northern Ireland and added it as a country which is critical. If they ever say we''' add to it feedback request that means its going into an enormous black whole.Payment Charges - these are still much higher than if you created your own websiteThere are still lots of good things about Shopify but dont expect any progress on anything thats not already available. Yes apps are available to help but some things like the checkout are locked down totally so you are at the mercy of very slow first line support and the feedback black hole of Shopify.Overall they need to get the basics right like your reporting data and basic shipping dimensions.
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