It's all great until there is something wrong. After successfully trading through Shopify for many years and having been marked by Shopify as a 'high value store', we were informed a trade mark infringement had been filed against us by a well known brand. This was for products that were non-branded and sold all across major online UK fast fashion brands, also hosted by Shopify (and still being sold till this day). Yet, we were targeted for some reason and without hesitation Shopify pulled our whole store down with immediate affect. As a small business with multiple staff to pay, we were devastated. I understand that trademarks are there to protect businesses but, even as they stated in their email, this was an 'allegation' and was unjust. We disputed this with full receipts and details for proof, and have not had a response from Shopify legal team in over a year, despite multiple emails to them and calls to the customer services team. This destroyed our UK business that we worked 6 years for, employed multiple members of staff (that we since had to let go and leave unemployed) and leased a massive office and warehouse for which we could no longer pay for. My warning to you is do not use Shopify. Protect yourself and build your business on your own platform where you have the control. Because, they don't care. We were left unable to even refund our customers that had returned goods because they did not allow us access to the dashboard or shopify pay. Our business destroyed and worst part, no response from their legal team in over a year.
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