Beware of this rip off greedy corporate giantWe have 3 stores with Shopify and were begged by their team to opt in to Shopify Payments, which is their own method of permitting Credit Card payment on your Shopify store.We finally resisted the call and opted in. This was the biggest mistake ever made. Shopify failed to pay us our earnings and promised they would be paid within 72 working hours. This took us 5 weeks to recover, and strangely enough, only upon us taking legal action against this corporate greedy pathetic giant.It took us 5 telephone calls, 9 emails to their Support team, and we even attempted to contact the Chairman's team. No service whatsoever, and not a single response from the Chairmans office. There was 1 Shopify member of staff who actually advised us to take whatever steps necessary to recover our funds, which included taking Shopify to Court. Furthermore, he went on to state this was not isolated and other companies were typically waiting up to 2 months to get their funds. How can Shopify justify holding your funds illegally when you are a small business and last year alone their Gross profit grew 61% to $2,481.1 million in 2021, compared with $1,541.5 million for 2020.Adjusted gross profit4 grew 60% to $2,509.2 million in 2021, compared with $1,568.5 million in 2020.We are now in a legal battle with Shopify as they are far too greedy to resolve a matter when they are clearly at fault. They have even attempted to evade court by stating they do not exist in the UK, when in fact they are registered as a UK business at Companies House!They have also failed to address our multiple requests for a copy of all communication including the recorded calls, which is a requirement under GDPR law. Truly shocking behaviour.Do not use Shopify for anything, we are stuck in a contract which we paid in advance for, and they have no issue with cancelling this, but refuse to reimburse us for the pre-paid plans!Shopify will take a percentage of every single order you make, they will take a percentage for the payment type, they will charge you a monthly subscription service, and in addition will offer you the most pathetic check out options unless you opt in to their Enterprise plan.We will certainly be continuing with Court action and fully intend on sharing this horrible experience with others so they know better to take their business elsewhere. Do yourself a favour and try a custom website, or someone else, just not Shopify.
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