I have been directed to this rating site by a Shopify competitor who is using it in their marketing and I am really shocked to see so man negative ratings. We have run our store on Shopify for a number of years as we were advised by our last web developer who was excellent to do so. I have not for one second regretted this decision hence, the shock over the poor ratings and whilst I don't doubt for one minute that some are legitimate complaints, it is fairly obvious that the majority are from people who think Shopify is the seller and a lot are from those who do not understand what Shopify is good at and what it is there for. We had our store professionally set up, got a couple of paid for apps and a free app and it all functions brilliantly for a low cost. We have rarely had to contact support as everything was properly set up and when we have the issues have been sorted. Not always as quickly as we would like but they never are with any company. I think the fact that Trustpilot allows people who are not customers of a company to post is a little unfair, although I understand how the those posting think they are. In short, I am a customer of Shopify, my business has done ok with them and I don't have the need or desire to move eklsewhere.
Claim your business profile now and gain access to all features and respond to customer reviews.
