I had an issue w/ a 2nd charge for expedited shipping of $13.95 I did not select (that I know of). I kindly wrote them, they were quick to help me and immediately refunded that charge. They also could see my order did not arrive expeditiously and was still in question. They asked me to let them know if it didn't show up and they would refund that amount as well. I received my item a few days later and love it! Great customer service! I suggest kindness first! Always...
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