This company's customer service is a joke. Received package (great packaging) with a damaged item. Reached out and received a reply blaming the shipping company and if I had not paid for the "insurance," I would have been out of luck. I was presented with two options. I replied back with my choice. I waited a few weeks, no reply. I replied again, still no reply. I replied a third time and didn't get a reply. I didn't get any help until commenting on their social media. I was messaged inquiring about the issue. I let them know and they said no replies were ever received and wanted to know what my selection was. I switched my selection from the store credit (with added bonus for "inconvenience") to a reshipment so that I don't have to deal with them again. I also sent them a screenshot of the timestamps of the replies. They processed the reshipment without replying further. Just ghosted, even after asking for a supervisor. The products are decent, but their horrific customer service negates the product and the price. I will not buy online here again!
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