Review Time
Avoid at all costs - this company is not contactable by phone and only sends auto email responses - they offer free 30 day returns no questions but fail to give details on how so you can get refund , no detailed instructions on usuage and projecter incompatible, stick graphics are poor when compared to original platforms still in use on original systems and a lot of games repeated
Terrible customer service. Went back and forth and chasing up responses for 6 weeks!!
Projector clearly stated came with a projector screen. Didn’t come with one and refused to honour purchase description even though admitted was their mistake.
Nephew got exact same projector off Temu for $70!
Would love to know how to report to Australian commerce commission not living in Australia.
The responses from the support team are repetitive and unhelpful. I regret spending $100 on this purchase. My device overheated and frequently froze, yet there was no concern shown about the malfunction or any offer of support or refund as per their stated policy. It's troubling that this business is allowed to operate under such conditions.
I had a negative experience when I sought a refund. The product did not meet my expectations, and I followed their outlined procedures to request a refund. However, the service was evasive and failed to provide a clear resolution, neglecting their own refund protocols.
Communication was slow and unprofessional, leading to repeated delays without answers. Despite my numerous attempts to resolve the issue directly, I did not receive a refund. I escalated my concerns through a payment service, but the dispute process ultimately sided with the merchant, leaving my issue unaddressed.
Overall, this experience was stressful and disappointing. Given how refunds and disputes were managed, I cannot recommend purchasing from this service, especially if you prioritize effective communication and fair after-sales support. Expect to receive the same unhelpful responses repeatedly, such as:
"Thank you for reaching out to us, and we sincerely apologize for the inconvenience caused. We will get back to you as soon as possible with an update. We truly appreciate your patience and understanding."
I regret not checking the reviews before buying the bundle. The game controllers fail to connect to the device, leaving it unusable. Customer support has been unresponsive for weeks, which is very disappointing, especially since it was intended as a birthday gift. AVOID THIS COMPANY!
Complete disappointment. I made a purchase, but immediately regretted it after seeing the reviews and realizing it didn't include the games I was looking for. They ignored my request and then sent me a generic email stating that due to their rapid processing system, it's difficult to stop or change orders once they're initiated. If you have any other inquiries or require assistance, we're always available to help! 😊 Thank you for your understanding! Best regards,
The Support Team I will be pursuing this further to obtain a refund.
This is a total scam. I purchased it, but changed my mind almost immediately after realizing it didn't have the games I wanted. They ignored my request and then sent an email stating that their system processes orders too quickly to cancel. They offered help but I will be pursuing a refund.
I bought two retro gaming devices, but they failed after just a few months. I reached out for a replacement, but they keep asking for videos demonstrating the issue. Although they respond politely, they never follow up. I've emailed multiple times, but nothing is done. Overall, a terrible experience and a waste of money.
This service is a scam! The projector is of very low quality. Customer support just keeps asking questions but ignores all further communication. I sent proof of the poor quality, but they never followed up. The address listed on their site is questionable. The products are not as advertised—it's all misleading!
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