This is the first time I have bought abroad and it's the last. I understand that customs fees were to be paid and I paid them when I bought them however I got the surprise of a 30€ bill extra when my product arrived. I was told that they had forgot to give me the customs paper and this is why I have to pay extra. When I asked they told me they didnt know anything about this. It's a complete fraud. This will be the first time I leave a harsh comment but it has been the worst shipment I have experienced. I was told to find out what paper it was. A good customer service would know it at least find out, especially if you want to conserve your customer.
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