I ordered a made to order suit for my fiance for our wedding. As of the date of this review I have not received the suit. I'm writing based on my customer service experience and to give others a heads up. The suit was made to order but I later saw they added a ready to ship option with all of the same measurement options that I selected for my made to order suit. About a month after I ordered I thought I mistakenly thought I ordered the wrong waist size. I contacted customer service to see if I could pay a fee or do anything to correct my error. They just immediately wrote back with a flat no with no other suggestions other than to get shipped pants that were too small. I even said that the ready to ship (which was a new feature after I ordered) had all the same size selection options so my pants could be resold to another customer they claimed those are two different inventories and offered no other help. I finally realized I was looking at the wrong thing and that I had in fact ordered the correct size. I breathed a sigh of relief knowing this company would not have helped had I really made an error. I just think this is such a rigid way to do business. I was willing to pay to fix my mistake but they refused. I truly hope the suit works out once I get it but I know that they will not be of any help so any adjustments we need will be made with a local tailor.
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