This company is incredibly rude and does not care about the customer. I ordered a bridesmaid dress 4 and a half months in advance for the wedding I was going to be in. I filled out all the information asked including the date of the wedding and when I'd need it by. After two and a half months passed and I got no confirmation regarding when it would arrive, I gave customer service a call. When asked when the dress would arrive they told me they hadn't even started the process of making the dress yet and that it wouldn't be ready/delivered unti a month after the wedding. I offered to pay extra to rush the order and they declined. I then told them not to bother starting the process of making it and to just cancel the order and refund my 300$ because the dress would be of no use to me after the wedding is over. The representative said she would put in the request for a cancel but they have been "too busy" so the email sent out for the cancel might not get a response for a week and then they would call me with an answer. I made sure to tell them to make a note of the date I put in the cancelation because I wanted them to stop production asap. A week went by without contact so I called them back and they still hadn't even started processing the cancelation. They promised to call me back the moment they got a response. Three days later I get a text message (not a phone call) declining the refund because they had just started making the dress even though I clearly told them to stop production weeks earlier. When I called back again to complain the rep was short with me and told me to just find a way to re-sell the dress on my own time. Even though they are literally a site that sells dresses and could re-sell it without any money lost. Plus they hadn't even finished or delivered the dress yet.So I would suggest NOT purchasing anything off this site if you want it on time or if you don't want crap customer service. Oh and PS when I finally saw the hideous thing its was a POS. The material was no where near worth the amount of money they charge and from the looks of it the size chart was off according to 1 of the 4 Bridesmaids who actually got there's in time.
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Revolutionizing wedding dress & bridesmaid dress shopping by making it fun & easy. Try on our gorgeous gowns in your size, at home, with your friends. Fashion-forward, body-friendly, obtainable, and easy.
