Order #: R951819I ordered this dress on 5/4/2023 and have not received the item or the tracking as of yet 7/19/2023. I tried to cancel my order since the company lost the maid of honors dress and cannot replace the item in time to reship. Due to this, we had to change companies, so that we can match. Revelry stated it cannot be cancelled or returned, but wished me well on the resell. I DO NOT HAVE AN ITEM TO RESELL. I have not received the item. I tried to dispute with my credit card, but was told I cannot dispute as it is a custom dress. This company does not provide custom dresses, as I chose my typical size out of the options given. I have reopened my dispute, as I never received a product from this company. They have also deleted my review under the flagging option, even though I have a valid order number.The dress is a size 12 that I chose from your option of sizes... not really made to order. This is a normal dress size that all stores carry. I do have an open dispute as well.
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