LEAVING THIS REVIEW HERE BECAUSE REVELRY WON'T LET ME PUBLISH A REVIEW ON THEIR WEBSITE THAT IS ONLY 1 STAR (I HAVE TRIED 4 TIMES NOW, AND UPON GOOGLING DISCOVERED THAT THIS HAPPENS TO OTHER PEOPLE TOO). MY DRESS WAS DELIVERED TO THE WRONG ADDRESS BY FEDEX. I CALLED FEDEX TO FILE A CLAIM, AND THEY SAID THAT REVELRY HAS IT SET UP SO THAT ONLY REVELRY CAN FILE CLAIMS/WORK WITH FEDEX REGARDING DELIVERIES. SO I CALLED REVELRY AND TOLD THEM WHAT HAPPENED. THEY SAID THEY WOULD FILE A CLAIM, BUT THAT FEDEX WOULD LIKELY DENY IT AND I WOULDN'T KNOW THE OUTCOME FOR UP TO 60 DAYS. THEY SAID THEY WOULD NOT GIVE ME A REFUND OR SEND ME A NEW DRESS. I ALREADY THOUGHT IT WAS RIDICULOUS THAT I HAD TO PAY TO JUST TRY DRESSES ON, BUT NOW I'M OUT OVER $200 AND THEY DON'T SEEM TO CARE. I AM VERY DISAPPOINTED WITH THE CUSOTMER SERVICE. I WILL NOT BE PURCHASING ANYTHING FROM REVELRY AGAIN, AND THE BRIDE HAS ACTUALLY DECIDED NOT TO USE REVELRY ANYMORE DUE TO THIS INCIDENT.Reply to Revelry: I did speak to an agent and said that I cannot use a different style dress. One, because I paid for home try on of that specific style that I ordered, and more importantly, because the style I ordered is what the bride chose. She should not be expected to change her plans because of a delivery issue. I ordered a specific product and that is what I should get, or my money back. Regardless, she has decided to use a different company as it’s ridiculous for you to expect us to keep paying for dresses that aren’t delivered (her other bridesmaid had the same issue). Very disappointing customer service, and you should definitely update your algorithm so people can leave honest reviews on your page and aren’t forced to select more than one star when that wasn’t their experience.
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