They have a lifetime guarantee that they don’t honour. They’ll make it as difficult as possible to not send replacements out, even for something that costs a fiver! We have two of their straw and lid bottles and one started leaking. They sent a lengthy emailing explaining that we perhaps cleaned it wrong, the silicone may have been lost etc etc I didn’t have time for back and forth on emails for a replacement item that cost £5 or even to send videos across.
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Hello! We're SHO and we're all about delivering value to everyone we encounter. We do this by providing really useful products, by focusing on delivering the best customer service known to man(!) and by donating 10% of our profits to a lovely charity c...
