Unfortunately, although pre-paid our return pick up car did not arrive to take us from the hotel to the airport. We waited half an hour for a car that did not arrive. The hotel called the company who said they had my details but no car was arriving. We were panicking a bit by now as we had a plane to catch! Had no choice but to book and pay for a taxi. I will be chasing for a refund and the cost of the replacement taxi. This is totally unacceptable for a service that needs to be reliable for the customer
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