Had an evening airport transfer booked in Phuket. Plane arrived on time but there was no Shuttle Direct drivers waiting for us. Even the other local companies had not heard of Shuttle Direct. We tried ringing all the numbers on the paperwork but no one answered and no-one has ever contacted us. We eventually got a local driver to take us. The local guy was less than half the price. My advice, don’t book thru Shuttle Direct, just arrive and grab a local van. The one we used was $65 AUD vs $139AUD for Shuttle Direct.Same experience with the transfer from our hotel to the airport. Booked for 7:25 pickup. At 7:30 the Hotel tried calling the numbers on our paperwork but no one answered. At 7:40 we gave up and grabbed a van off the street. He was 1/4 of the price of the Shuttle Direct booking ($40 AUD vs $175AUD). Don’t use this company, just grab a van off the street, they are everywhere.
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