First shuttle took nearly an hour to leave the airport, no explanation, no apology. However, the second shuttle back to the airport didn't even turn up at the hotel to pick the group up. Tried the customer service number- no answer. Then called the emergency number, eventually someone answered but couldn't let us know if the shuttle was on its way or not. We then had to pay for a taxi. Disgusting company who dismissed my complaint afterwards. It's actually cheaper to get a taxi from San Antonio to the airport so absolutely no point using this disgusting company.
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