I have been trying to set an account up for a number of weeks. You can never speak to anyone on the phone and messages are either not replied to or an email is sent. Eventually, after more than a month, I had an email to say that the card was issued but I am now 12 days in and still waiting for the delivery. Phoned again this morning and unsurprisingly it went straight to voice message. IF there was another card offering the same benefits for family members with Dementia I would be trying them because the whole Sibstar process has not been very satisfactory. What a shame.
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Helping families living with dementia to safely manage their everyday spending.