Having had trouble contacting anyone in customer service or receiving a reply to my email, finally after suggesting I would go ahead with a competitor card I received a call from William who explained that he was the only one trying to sort out all the applications and queries on his own. He was very helpful and after some guidance I was able to complete the application. I am yet to receive the carers card and so will have to wait and see how well the system works.
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A flexible debit card and app.
Helping families living with dementia to safely manage their everyday spending.