I set up an account with Sibstar for my brother over a year ago since he has some learning difficulties and early onset dementia. The whole process was straightforward, and the customer service was really good. I’ve seen some reviews mentioning that setting up the account was difficult, but I’m not sure what part they struggled with.My experience with customer service has been really positive. When the card was stolen, I could freeze it easily on the app and got a new one sent out quickly after talking to them (with little or no waiting time!).Getting in touch with customer service has been a breeze, and they reply to emails super fast.Honestly, I think they could teach the big banks a thing or two!
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A flexible debit card and app.
Helping families living with dementia to safely manage their everyday spending.
