I am the Lasting Power of Attorney holder for my dear bachelor Uncle who lives in a flat over a hundred miles away from me.He is always misplacing his debit card or hiding it (for safe keeping) in places he wouldn't remember or losing it so I would have to keep applying for another one which as you know is a lengthy process. Then there was the matter of the pin number being sent out separately which I guess with dementia is another important document to hide.So for me it was a constant challenge of catch-up which never happened.I heard about Sibstar a couple of years ago before my Uncle was diagnosed with Alziemers. I remembered watching Dragons Den and saw the episode with the blond lady on it and recalled her heart felt story.I didn't really think too much about it all this time until it became almost unmanageable to deal with my Uncles money, bills and food and having to keep applying for pin numbers and debit cards.So I Googled: 'Dragons Den Dementia Card' and the process started from there. Jasmine at Sibstar, was my first port of call she helpfully and patiently guided me through the process over the course of about 6 weeks to obtain the required documents (not easy because of my logistics and work commitments) but we got there in the end, which I am so thankful for.William at Sibstar is a great help with the technical side of things and quickly answered all of my questions and also liased with the bank when needed. The questions I asked are mostly on the 'help FAQ's section of the app.The team at Sibstar have been so helpful in getting this great idea up and running for me.They probably are a small team but will always respond and will resolve any issues. My advice is to make sure you have all the correct documentation and information ready, call them, leave a message for them to reply to and be patient in this process. They will always respond.Once everything is approved and you're up and running the small monthly fee is a very small price to pay for the piece of mind that you're loved one will have money available that you can monitor and control to provide them with their daily needs. I also think that one of the main factors of having a Sibstar card is that it is compliant with Social Services Care agencies.When I mentioned to the care manager about my Uncle's bank debit card pin number arriving in the post and could the carers keep an eye out for it, she said the carers aren't allowed to see or know his pin number as the agency would be open to financial abuse. So a "top up" card was the only option and Sibstar is the best and most trusted one at that.I make sure that there is only £200 on the card at any time, enough for the shopping but not too much to lose if its lost/stolen or abused. What a great service that commercial banks don't provide. This service is perfect for people with dementia. Absolute game changer !!!What a relief !!!Thank you Sibstar Team 🙏
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A flexible debit card and app.
Helping families living with dementia to safely manage their everyday spending.
